Trump's Administration Makes DHHS a Dehumanising Department

As far as I remember, it was Centers for Medicare and Medicaid Services Administrator Seema Verma that authorised a change in DHHS.

Personal caseworkers were removed from individual casework duties, and recipients have been shifted to a round-robin system. Recipients are no longer able to email or call a personal caseworker. It is also impossible to call a local DHHS office. We must now call a toll-free phone number to try to ask questions or otherwise interact with a random caseworker. The phone system through which we must navigate to arrive at the correct option is long and tedious; and it can often be confusing.

It is now even easier to fall off services. It is now much more difficult to apply for or regain services. We are not guaranteed human contact. We are not guaranteed answers to our questions. It is maddening.